Customer Service

Meet our Genomic Customer
Service Specialists

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Customer Service

Meet our Genomic Customer Service Specialists

Jade_V

Jade
Patient Coordinator

“Working with our patients means patience, empathy, compassion, and sensitivity. I take pride in keeping our patients calm and smiling (if possible) even in the most trying situations.“

Amanda
Patient Coordinator

“My role may be small but it gives me great joy knowing I’m helping patients along their journey to growing their families. “

Jeane
Patient Coordinator

“For me, working with our patients means I have a very small role in helping patients achieve their biggest dreams.”

Vaibhav

Vaibhav
Manager of Patient and Client Services

“Having an opportunity to make an impact on a patients journey is very humbling. I admire the strength and willpower of each and every patient and feel grateful to play a small role in it!””

Katie
Business and Systems Coordinator

“While I sometimes may only play a small part in a patient’s overall care, it is so rewarding for me to know that I am making a positive impact on our patients’ lives.”

Alexis
Patient Coordinator

“On a day-to-day basis there is a sense that we are working towards a rewarding, achievable vision and I proudly see us making strides towards it and turning families’ dreams into realities.”

Meesha
Patient Coordinator

“The greatest miracle is bringing life into the world. I feel very lucky to be able to assist in creating families. It is the most rewarding feeling!”

Maria
Manager of Patient and Client Services

“Starting a family can be a struggle for some. I am honored to assist these couples on their journey in achieving their dreams”

Gabrielle

Gabrielle
Patient Coordinator

“One of the most challenging chapters in life for some is starting a family. I am honored to be a part of a team that assists couples in achieving their dreams of having children”

Dakota
Senior PGT A Coordinator

“It is the most rewarding experience working with my patients on a day to day basis and knowing that I’m assisting them on their journey to parenthood.”

Pamela
Patient Coordinator

“When working with patients, I do the best I can to minimize, if not eliminate, the stress patients are experiencing while going through the IVF process. It’s important to me that I show compassion and let them know that we are here to help them through.”

Shalini
Senior Support Coordinator

“I strive to provide the best possible assistance in my capacity to our patients on their journey to parenthood.”

Jessica 
Patient Coordinator

“Having a family is a chapter in our lives that unfortunately for some, comes with great difficulty and/or challenges. I love being part of a team that helps open that chapter and aids in creating the most powerful type of love – the love of a family.”

Lisa
Senior Coordinator, Patient and Client Services

“I am honored and grateful to be apart of a team, who assist people with the ultimate goal of creating or expanding their family. I strive to assist our patient’s in having a great experience and feel we can make an impact on their IVF journey.”

Maria
Patient Coordinator

“Working with our patients means having the opportunity to service them with knowledge through their journey. My job gives me the opportunity to have a positive impact on our patient’s lives and make a difference every day.”

Alana
Senior PGT M Coordinator

“Working with our patients encompasses many different feelings for me. I am honored to be a part of a company that is dedicated to women’s health and assisting in creating families. Most people want to make a positive impact in other people’s lives in some way, and working with our patients here at CooperGenomics provides me the opportunity to have a special impact in the lives of our patients. Our patients inspire me with their resilience and drive to overcome challenges that life sometimes presents and while continuing to have a positive outlook on the potential of having a healthy family someday.”